Goldilocks
A diabetic chat companion.
Problem
For many diabetics, glucose management is met with unforeseen challenges.
Often times, they lack the full spectrum of support needed to make decisions or fully understand their data.
As a diabetic, it’s important to know that they’re not alone in their everyday challenges.
My role:
Lead Product Designer & Product Owner
Collaborated with iOS engineer
Hypothesis
Providing diabetics with a management companion will not only build a sense of confidence and trust, but also offer friendly guidance as they navigate through their everyday challenges.
Jobs to be done
Inform
Provide data and analytics paired with human-friendly summaries
Support
Reach out when glucose is out of range and offer friendly guidance
Personalize
Deliver personalized, real-time answers to questions about data and beyond
Personas
Navigation & Interactions
Goldilocks uses a bottom bar for primary navigation. The user can switch between ‘Home’, ‘Calendar’, and ‘Chat’. The Home screen displays all current data from that day. The calendar screen contains to views: Week & Month. The user can swipe horizontally to view past weeks and months. The chat button brings the user to a rich chat experience which includes deep dives and summaries from the primary views.
Visual Design Explorations
Final
Home
The home screen’s visual theme adapts to the current blood sugar reading.
Chat experience
Cards
Design System Foundations
Calendar views
Weekly (landing + scrolled)
Monthly (landing + scrolled)
Use Cases
Quick questions
When users enter the chat experience, they see various canned questions, making it quick & easy to learn more about their data.
Diving deeper
If a user is curious about the data they see from home, tapping on any card will bring them to the chat room and populate the graph with a summary.
The user can then ask follow-up questions to learn more.
Out of range
When a user’s glucose reading goes out of range, Goldilocks triggers a phone call, in addition to an automated chat. The chat experience then functions as a transcription.
Goldilocks guides the user through their glucose management and updates them along the way.
